Welcome To Wound Care USA, llc dba ProgressiveDoctors.com
Manufacturer and Distributor of DermaWound® Brand Products, Wound Care Supplies and Wellness Products for Healthy Living.

If you have questions during regular business hours -
Monday-Friday 9am - 4pm PST, please call:
1.866.727.0462

If you want to send us a testimony or comment, please email us at: ProgressiveDoctors@hotmail.com. We prefer to respond in person by telephone; however, our International customers are welcome to email questions. Thank you.

Jasminka - Customer Service Manager

Menu:
About Our Service
How do I order products?
How do you ship and what are your rates?
What payment methods do you accept?
Return Policy / Guarantee

About Our Service

How Do I Order?

1. Find the products you wish to order by using the menu on the left of every screen.
2. As you find the products you wish to purchase, simply click on the "Add To Cart" button under the product overview. This will take you to an add to cart page. There you can adjust quantities; then click on "Add to Cart" to continue.
3. This will take you to your Shopping Cart page. Here you may delete items, edit quantities, complete order or continue shopping. When you are ready to checkout, click on the "Complete Order" button. This will take you to our Secure Processing Area where you will fill out your shipping information.
   At this point you will see a closed lock in the lower right hand corner of your screen, indicating a secure site.
4. Next, click on the Submit Shipping Information button. This will take you to the final Invoice review page where you will submit your preferred payment information (Visa, Mastercard, Discover or American Express). That's it!
5. We also accept orders by Phone and Personal Checks, Money Orders or Cashier's Checks by Mail. Please see Contact page for address and phone number.
   

Shipping Rates & Policies

All Domestic Shipments are sent USPS 2-3 day Priority Mail
or USPS Express Mail if requested.

Domestic S&H = Determined automatically by zip code destination by USPS system.
Example = $7.35 one tube, $9.30 three - five tubes, lots of five tubes at Base Rate of $9.30 per 5.
Please allow between 2-3 business days for Domestic USPS Priority Mail Delivery.

Express USPS (United States Postal Service) S&H = approx. $24.88. Available as a special request that can be phoned in. Cut-off time is 1:00pm PST. Monday through Friday.
Attention: Express Delivery can not be guaranteed anymore.
From experience we know that we will get the order filled in time, and have it picked up on schedule; but what happens after that in the U.S.P.S. system (overall a VERY good system), just can not be guaranteed on our part anymore. The good news is - 90% of the time, however, it will be on time.

*International S&H starts at $25.65 (Determined automatically by destination and weight).
*International orders that require more postage because of increased weight considerations (e.g. 3 or more tubes of DermaWound - over 4 lbs.) will be charged the additional postage after a final shipping price has been determined. All Domestic & International Shipping and Handling fees will not exceed the actual posted cost of shipping, if it surpasses the base fees listed above.

Most International orders are shipped Global Priority Mail (4-7 business days) unless the total package weight exceeds 4 pounds. If the total weight is over 4 lbs., Global Priority is not available and the order will have to go Global Express Mail, which is faster (3-5 business days), but more expensive. If neither these options are available, it will go via Air Mail (7-21 days).
Attention: Delivery OUTSIDE the U.S.A., Great Britain, Canada and Australia / NZ is
no longer guaranteed or refundable.

We will provide documentation of shipping; however, once an order leaves the U.S. we are not responsible for delivery.

Upon purchasing and shipment of your order, you will receive a confirmation email.
Should anything unforeseen arise, you will receive a discreet email detailing the situation.

Payment Methods

We currently accept Visa, MasterCard, Discover, American Express, eCheck & PayPal using a 256-bit SSL Secure Server. When you enter in your personal information, including your credit card number, you are using a secure connection that encrypts your transaction, making it unreadable to anyone but our credit card authorization company.

Your credit card statement will be billed from: "Wound Care USA, LLC".

If you want to use a Money Order, Cashier's or Personal Check instead of a credit card, send it with an itemized list to the business address on the Contact page; please include your return address and day time phone number. Should a products price change, the original price will be honored if order is received within 7 days of the date of the posted price change.

Return Policy / Guarantee

DermaWound Brand Product Line - Results you can see, smell & feel within 12 hours
or your money back. Period.

The maximum amount refunded will be the purchase price of One (1) tube minus S&H charges.
We will absorb any bank processing fees for the transaction.

Any request for a refund must be preceded by a confirmation PHONE CALL telling us why you want to return it, within 30 days of the original purchase. You will not be responsible for return shipment of product unless requested by our Director.

If you are ordering DermaWound products, please make sure you have the Doctors and
Nursing Staff on board. We do not accept returns if the situation changes for ANY reason.
Our guarantee is only if the product does not work, not if you do not need it anymore (i.e. you purchased 5 tubes and you were healed after 3).

Clients need to use common sense when ordering: do not order more than three tubes if you have never used our products or are ordering for someone else you have not consulted with. Please order only what you need; if you have any questions please call our Toll Free Wound Care Support Hotline for assistance: 1-866-727-0462.

By using this website and/or DermaWound Brand Product(s) you agree that: compensation for claims you may have (including consequential and punitive damages) shall be limited to the amount you have paid toward Wound Care USA, LLC / Progressive Doctors, LLC (including owner and employees) and its DermaWound brand products and/or services.

Note: Delivery outside the U.S.A., with the exceptions of: Great Britain, Canada, India and/or Australia/NZ is no longer guaranteed or refundable. We will provide documentation of shipping; however, if an order is not going to any of the above mentioned countries we are not responsible for delivery.

Should you have any further questions regarding our policy,
please call us Toll Free at: 1-866-727-0462 during regular business hours.

Thank You